Frequently Asked Questions

FAQ

1. How do I place an order?

To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Then proceed to checkout, where you'll enter your shipping address and payment information to complete the order.

2. What payment methods do you accept?

We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), UPI (Unified Payments Interface), net banking, and popular mobile Apps like Paytm, PhonePe, and Google Pay.

3. Can I modify or cancel my order after it's been placed?

Once an order has been confirmed, modifications or cancellations may not always be possible as we aim to process orders promptly. However, please reach out to our customer support team, and we'll do our best to assist you.

4. How long will it take to receive my order?

Shipping times vary depending on your location within India and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and standard shipping takes approximately 3-5 business days for delivery within major cities. Rural areas may experience slightly longer delivery times.

5. Do you offer international shipping?

At the moment, we only offer shipping within India. We're working to expand our shipping capabilities, so please stay tuned for updates on international shipping options.

6. What is your return policy?

We want you to be satisfied with your purchase. If you're not happy with your order, please contact us within 5 days of delivery of your items to initiate a return or exchange. Please review our return policy for more details, including any applicable terms and conditions.

7. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email and SMS containing tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package.

8. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at essentiallife1102@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.