Refund & Replacement Policy
Refund Policy
Effective Date:
Thank you for choosing Essential Life . We want to ensure your satisfaction with every purchase. Please review our refund policy below:
1. Refund Eligibility
We offer refunds on products within 14 days of the original purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, please contact our customer support team at [essentiallife1102@gmail.com] within 7 days of receiving the product. We may request photos or videos to assess the damage and expedite the refund or replacement process.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [essentiallife1102@gmail.com] to inform us of the issue.
- Securely package the item, including all original packaging and documentation.
- Ship the item to the address provided by our customer support team.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 -15 Working days.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
6. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at [essentiallife1102@gmail.com].
This refund policy is subject to change without notice. Please review it periodically for updates.
Thank you for choosing Essential Life . We appreciate your trust in our products.
